MUSIC GAME CLUB
Frequently Asked Questions
MUSIC GAME CLUB MEMBERSHIP FAQ
DO YOU OFFER REFUNDS?
Due to the nature of digital downloads, there are no refunds or exchanges.
CAN I TEST OUT THE MUSIC GAME CLUB MEMBERSHIP?
You can get our current music game freebie here to see what all is included in a Music Game Club download.
I SIGNED UP, What happens now?
- As soon as you sign up, we credit your account with points (Basic = 1 point, Pro = 2 points)
- You may then spend the points on any game of your choice in our shop
- At any time, you can see all of your game downloads under your account
HOW DO I BECOME A MUSIC GAME CLUB MEMBER?
Our membership is only open twice a year (August and December). You can learn more about our membership here.
CAN I CANCEL MY MEMBERSHIP?
Yes, you may cancel your membership at any time. Please note that due to the digital nature of our music games, we are unable to offer refunds or returns.
To cancel your membership, go to musicgameclub.com/my-account and sign in.
Click the “My Subscriptions” bullet point and you will be taken to a page where you can cancel subscription or change payment.
Please note that if you decide you want to renew your membership, you will need to wait until our doors are open again (August and December).
TECHNICAL FAQ
WHAT IF MY GAME DOESN’T PRINT CORRECTLY?
- Be sure the game is downloaded to your computer (rather than printing from browser)
- Once downloaded, open your game in a PDF reader (like Adobe).
- Our games are high-resolution games, so check that it fits your page preview in print.
- If the pages are oversized when you print, adjust your printer settings to “print entire page” or “scale to fit” (or similar) and try printing again
- If you still have issues printing, look at your printer manual to troubleshoot your specific printer’s process
Other troubleshooting:
- Be sure your printer is updated
- Use double-sided printing
- If you still have issues printing, look at your printer manual to troubleshoot your specific printer’s process
why is my download blurry?
- Our music games come in full-color, high quality PDFs. It may take your computer a few minutes to fully read the file. If your music game is blurry upon first opening, please wait for a few minutes to be sure it fully loaded before contacting us.
WHERE ARE YOUR VIDEO TUTORIALS?
- We have video tutorials for all of our music games
- You can access the video library here
- You can also follow us on YouTube, where we post our new videos
SOCIAL FAQ
WHERE CAN I FOLLOW MUSIC GAME CLUB?
CAN I SHARE MUSIC GAME CLUB WITH MY TEACHER GROUP?
Definitely! If you’d like a media kit with images & text to copy and use, email us at support@musicgameclub.com for more information. You are welcome to share information about Music Game Club, but please do not share purchased games with anyone. If a friend or student wants their own game, refer them to www.musicgameclub.com so they can make their own purchases.
Have another question?
HOW TO JOIN MUSIC GAME CLUB MONTHLY MEMBERSHIP PROGRAM
CHECK EMAIL
Get your music game emailed to you each month–with a video tutorial
Play!
Print your music game and play away!